Best Sellers
| About Us This web site is owned and operated by Lamphouse Production Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: LAMPHOUSE PRODUCTION LTD/BACKSTAGE WAREHOUSE 27 OLD GLOUCESTER STREET LONDON WC1N 3AX United Kingdom Phone: +44 (0)20 8123 9293 Fax No: 0845 528 0491 Email: info@backstagewarehouse.co.uk VAT Number: Shown on all Invoices - Available in advance on request Company number: 7175477 Registered Office: Bumpkinshaw Yard, Rock Lane, Hastings, East Sussex, TN35 4NY Opening Hours: Monday-Friday: 10.00am to 6.00pm Saturday: 10am to 4pm (Subject to Availability) Emails are replied to normally 7 days a week and within 24 hours. Local Delivery can be arranged for larger items and hire products in London and the Home Counties. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you can't find what you want from a Manufacturer that we supply, then please contact us for pricing. We accept card payments. If you are shopping from outside the United Kingdom, please contact us before placing your order, so that accurate postage cost is applied, and that your card company will convert the transaction to UK Sterling (£ GBP). We accept all major Credit/Debit Cards. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. Other Payment Methods accepted are Official Orders (Please read message below), Payment on Account (Account Holders Only), Cheque (Please read message below) and Cash (Only on Delivery and Collections). Offical Orders and Account Holders: We are happy to open 30 day credit accounts for genuine organisations such as schools, colleges, theatres, councils and most businesses. We simply ask those who wish for an Account to register on Backstage Warehouse and complete an application form. Please contact us for a Application Form by email. In all cases we require an official letterhead confirming the details on our application form, this can be faxed or posted. Full credit checks are made on all applicants. Please note that all new business accounts must place and pay for their first order online before opening an account. Cutomers must then complete the registration process with your previous order number as a reference of payment. Future orders will then be applied to the 30 day credit account. Cheque: Please conplete the checkout and select Cheque as payment. Then post the cheque for the full amount of the basket. Please make out Cheques to 'LAMPHOUSE PRODUCTION LTD'. Once it has been received, we will then deposit the cheque with our bank, and upon clear funds your order will be processed. Please allow 5-10 Days for process to be completed. Also available on collection items, card authorisation is also required as a deposit. Cash: We welcome customers who wish to use cash. This is only recommended on local delivery and collection orders. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. To ensure that makes can be rectified please ensure that you include a telephone number with the order. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We offer difference Courier services ranging from Next Day to Economy Service. For example for UK customers: (except Northern Ireland and Scottish Highlands) Orders upto 25Kgs - From £8.75+VAT Orders over 25Kgs - From £40.00+VAT Pyrotechnics Delivery is Charged at: £17.00+VAT Scottish Highland Deliveries - for all postcodes below please select HIGHLANDS when choosing shipping destination AB31-AB38, AB40-AB56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50 (There is a surcharge for these areas - except Royal Mail small orders) International orders are sent via our Specialist Courier. You will be advised via e-mail what this cost will be prior to dispatch. A price will be displayed at the time of ordering however. On ocassions we may use Royal Mail Services to ensure the timescale that is required is keeped to the minimum. This is always done by using First Class Recorded (Signed For) and Special Delivery (Next Day) services. Please note that Showtec small orders take 3-5 Days for delivery and upto 10 Days on Large orders from time of shipping. Please note that when after the goods have left us they are in the hands of the carrier and we are not responsible for late deliveries. Note. All delivery times are from time of shipping and not time of purchase. We do us best to stock as much as we can, but we do ocassionally ordering the goods in. For a local and Large Goods orders, delivery and collections can be made by our van. Prices start from £15.00, additional charges may apply if delivery is within the London Congestion Charge, now Charged at £9.00 + 25p Administration Cost. |
| Delivery Schedule We will normally send your order out to you within 5 business days plus delivery time, subject to availabitity. Most items are available next day delivery either from us or direct from the Manufacturer. International orders are generally received in under 28 days. Some products are stocked internationally and imported as required. We well contact you if the order has any delays. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. On occassions, items are delayed due to non-stock with the manufacturer. Therefore, there will be a slight delay and will be shipped straight to you. |
| Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added except for EU VAT Registered Businesses. All other orders outside EU are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. All electrical goods hold the standard manufacturers guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8123 9293 (International +44 20 8123 9293) or fax us on 0845 528 0491 or write to us at Lamphouse Productions Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. |
| Privacy Policy Lamphouse Production Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |